Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 10 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging


What items are non-refundable?

  • Free gifts or promotional items
  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

 Are there any charges for return?

  • There is no charge for the return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at admin@newcsa.com with your full name, order number and we will get back to you shortly.